Find your order information and follow your shipment with Xeluravo.
View your order
Use the order confirmation email sent after checkout, or sign in to view your orders. Use the same email address you entered at checkout. If you cannot find the confirmation, check your spam folder or contact us.
Track a shipment
When tracking is available after dispatch, open the tracking link in your shipping confirmation email. An order number is different from a carrier tracking number. Your account order history is not a separate carrier tracking service.
Tracking has not updated
A shipping label can be created before the carrier scans the parcel. Check the carrier's latest status and the delivery estimate in your confirmation. If an update is missing or delivery appears overdue, email our support team with your order number.
Address changes and cancellations
Contact us as soon as possible. We will check whether a change or cancellation is still possible; requests are not guaranteed once fulfillment has started.
Delivery problems
If a parcel is marked delivered but you cannot locate it, check the delivery location and ask household members or your building reception. Contact us if it is still missing. For damaged or incorrect items, keep the packaging and send photos with your order number so we can review the issue.
Shipping rates and delivery estimates
See our Shipping Policy for current destinations, charges, processing times and transit estimates.
Need help? Email hello@xeluravo.com or visit Contact Us.