This guide explains how to ask Xeluravo for return or exchange assistance. Eligibility, exclusions, costs and refund timing are set out in our Return & Refund Policy.
1. Check eligibility
Read the policy before requesting a return. Keep your order confirmation, packaging and any accessories while your request is being reviewed.
2. Contact us first
Email hello@xeluravo.com with your order number, the email used at checkout, the item you wish to return and your reason. For damage, defects or an incorrect item, include clear photos of the product and packaging.
3. Wait for instructions
Our team will review your request and explain the next steps, including the appropriate return address and any applicable shipping arrangements. Do not send an item to the business mailing address without return instructions.
4. Pack and send the item
Follow the instructions provided. Pack the item securely with the required accessories and retain proof of postage and any tracking details.
5. Return review and refund
Returned items are reviewed under our policy. Approved refunds are processed through the original payment method where applicable. Your payment provider may need additional time to display the credit.
Exchanges
Tell us which replacement you would like. Availability and the appropriate exchange or return-and-reorder process will be confirmed by support; a replacement is not reserved by submitting a request.
For delivery assistance, visit Order & Shipping Help. For all return conditions, read the full policy.