Last Updated: October 26, 2026

At Xeluravo, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from https://xeluravo.com.

1. Information We Collect

When you visit our website, create an account, place an order, or contact customer support, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number, when provided

• Billing address

• Shipping address

• Order details and purchase history

Payment Information

Payments are processed through the payment methods available at checkout. Payment service providers may process payment card and transaction information.

Technical Information

We may collect device information, browser type, IP address, cookies, and website interaction data.

2. How We Use Your Information

We use personal information to:

• Process and fulfill customer orders

• Arrange shipping and delivery

• Provide order confirmations and tracking updates

• Handle returns, refunds, and customer inquiries

• Maintain and improve our website

• Prevent fraud and unauthorized transactions

• Comply with applicable legal obligations

• Send marketing communications where permitted

3. Information Sharing

We may share information with third-party service providers that assist with store operations, including:

• Payment processing providers

• Shipping and delivery carriers

• Ecommerce platform providers

• Customer support providers

• Analytics and advertising providers, where applicable

We may also disclose information when legally required.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential shopping functions, remember preferences, analyze website performance, and support advertising where enabled.

You may manage certain cookie preferences through your browser or available website privacy controls.

5. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information.

However, no online transmission or electronic storage system can guarantee absolute security.

6. Data Retention

We retain personal information for as long as reasonably necessary to process orders, provide customer service, meet legal obligations, and resolve disputes.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information.

You may also have rights to opt out of certain advertising-related data uses.

To submit a privacy request, contact hello@xeluravo.com.

We will review and respond to requests in accordance with applicable law.

8. Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the instructions provided in those emails.

You may still receive essential transactional communications relating to your orders.

9. Children's Privacy

Our website is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13.

10. Third-Party Services

Our website may contain links to third-party websites or use external service providers.

We are not responsible for the privacy practices of independently operated third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact:

Xeluravo

Website: https://xeluravo.com

Email: hello@xeluravo.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time