Shipping policy
Last Updated: October 26, 2026
Thank you for shopping at Xeluravo. We are committed to providing a transparent and reliable shipping experience for our customers.
Shipping Destinations
Xeluravo currently offers standard shipping to addresses within the contiguous United States (48 mainland states).
We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding U.S. public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
During holidays, promotional events, or periods of high order volume, processing times may be extended. We will notify customers of significant delays.
Shipping Rates
| Order Subtotal | Shipping Cost |
|---|---|
| $99.00 or more | FREE Standard Shipping |
| Under $99.00 | $6.99 Flat Rate |
All prices are in U.S. dollars.
Free shipping eligibility is calculated based on the order subtotal after discounts and before applicable taxes.
Shipping charges are displayed at checkout before payment is completed.
Estimated Delivery Times
-
Order Processing: 1–3 business days
-
Shipping Transit: 5–8 business days
-
Estimated Total Delivery: 6–11 business days
Delivery estimates exclude weekends and U.S. public holidays.
Delivery times may vary due to shipping carrier operations, weather conditions, destination, and other circumstances beyond our control.
Order Confirmation and Tracking
Once an order is placed, customers will receive an order confirmation email.
After the order has shipped, a shipping confirmation email containing tracking information will be sent when available.
Tracking information may take up to 48 hours to update.
Shipping Address Changes
Customers are responsible for providing accurate and complete shipping information at checkout.
If you need to correct your shipping address, please contact us immediately at hello@xeluravo.com.
We will make reasonable efforts to update your information before shipment. Changes cannot be guaranteed once an order has been dispatched.
Lost, Damaged, or Delayed Packages
If your order is lost, damaged during transit, or significantly delayed, please contact our customer support team.
We will investigate the issue with the shipping carrier and work toward an appropriate resolution.
If a shipment is confirmed lost or damaged in transit, we will arrange a replacement or refund as appropriate.
Contact Us
For questions about shipping or delivery, please contact:
Xeluravo Customer Support
Website: https://xeluravo.com
Email: hello@xeluravo.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
We aim to respond within 1–2 business days.